Your company number, always
Outside calls show your company's caller ID - never 'private' or withheld, so networks don't drop them.
vDialer · call centre
Your company phone and your call centre, in one app
Every vKOM-PBX extension on mobile and desktop, free. Add the call centre when you need campaigns, supervision and evidence.
vDialer · the centre of calling
Every extension on every phone and computer
The Voimar Dialer puts your vKOM-PBX extension in an app that runs in the browser and installs from it. It is free on every vKOM-PBX extension.
Free calls to colleagues
Everyone on your phone system is one tap away in Colleagues - internal calls cost nothing.
Rings wherever you are
Incoming calls take the whole screen, on your phone or your computer, with answer and decline.
Every line, always on
Keep more than one line registered at once and choose the one you call out on, or let the Dialer ask before each call.
Encrypted, on our own network
Voice is encrypted (DTLS-SRTP audio, TLS signalling) and carried on VOIMAR's voice platform in South Africa.
Built for daily use
Reconnects by itself when the network drops, keeps the microphone ready, uses the iPhone earpiece and works with Workgroups.
Call centre add-on
Run your call centre from the same app
Campaigns, compliance, supervision and evidence, in the Dialer your team already uses. Add it when you need it.
Campaigns & task groups
Give each agent a clear list for the day.
- CSV campaigns
Download the template, fill in your contacts, upload. Bad numbers, duplicates and do-not-call numbers are left out before anyone dials.
- One agent, one day
Assign a task group to an agent for a specific day - they open the Dialer and their list is waiting.
- Preview dialling
One contact at a time: the agent sees who they're calling before they call. No predictive dialler, no dead air.
Compliance, built in
The rules are enforced by the app, not left to memory.
- SA calling hours
Marketing calls only when the Consumer Protection Act allows: weekdays 08:00-20:00, Saturdays 09:00-13:00, never on Sundays or public holidays.
- Do-not-call list
Numbers on your company's do-not-call list are never dialled, in any campaign.
- POPIA consent
Marketing contacts without a recorded consent source are left out when the list is uploaded - with the reasons listed.
Supervision
Supervisors switch to Supervisor mode for the whole team.
- Agent matrix
Calls, answer rate, talk time, quality and disputes for every agent in one panel - today, 7 or 30 days.
- Disputes and reviews
Agents flag a call for a dispute or a supervisor review; supervisors resolve it, with the history kept.
- Quality scores
Score any call 0-100 against your own standard, and see each agent's average over time.
Evidence & quality
A business record, not just a phone.
- Recordings on demand
Play, download or email a recording when you need the proof. Every access is logged.
- History that stays
Call history, disputes and scores live on VOIMAR's servers in South Africa - nothing is lost with a phone.
- Call quality on every call
Every call is measured (no audio is touched) and callers can rate it, so poor lines are found and fixed.
Make it yours
Five dial pad colours
Each person chooses the look of their own dial pad.
Ready for a better phone system?
Order online in a few minutes, or talk to us about your branches and your call centre.