Agent and Supervisor seats on vKOM-PBX, run from vDIALER on phone and desktop. Campaigns, supervision, recordings and call quality, with every record kept in South Africa. Paid per agent, switched on per company.
Works campaigns and task lists with outcomes, handles inbound queues from the PBX, records a call on demand, sees own call history and the quality of every call. Team chat in the app; SMS and WhatsApp to a contact from the phone.
Everything an agent has, plus Supervisor mode: the agent matrix, running campaigns and teams, the do-not-call list, disputes, reviews and quality scores, and the TMS reports in GYTE for tenants with that module.
CSV campaigns with compliance built in, bulk SMS campaigns through VOIMAR SMS, and agents, remote agents and devices on the VOIMAR APN so the call centre runs on VOIMAR connectivity end to end.
Seats are sold and billed through GYTE with the rest of your vKOM-PBX account. Inbound numbers ring an IVR, extension, ring group or queue on the PBX; the queues are the PBX's own.
Campaigns, compliance, supervision and evidence, in the Dialer your team already uses. Add it when you need it.
Give each agent a clear list for the day.
Download the template, fill in your contacts, upload. Bad numbers, duplicates and do-not-call numbers are left out before anyone dials.
Assign a task group to an agent for a specific day - they open the Dialer and their list is waiting.
One contact at a time: the agent sees who they're calling before they call. No predictive dialler, no dead air.
The rules are enforced by the app, not left to memory.
Marketing calls only when the Consumer Protection Act allows: weekdays 08:00-20:00, Saturdays 09:00-13:00, never on Sundays or public holidays.
Numbers on your company's do-not-call list are never dialled, in any campaign.
Marketing contacts without a recorded consent source are left out when the list is uploaded - with the reasons listed.
Supervisors switch to Supervisor mode for the whole team.
Calls, answer rate, talk time, quality and disputes for every agent in one panel - today, 7 or 30 days.
Agents flag a call for a dispute or a supervisor review; supervisors resolve it, with the history kept.
Score any call 0-100 against your own standard, and see each agent's average over time.
A business record, not just a phone.
Play, download or email a recording when you need the proof. Every access is logged.
Call history, disputes and scores live on VOIMAR's servers in South Africa - nothing is lost with a phone.
Every call is measured (no audio is touched) and callers can rate it, so poor lines are found and fixed.
The Voimar Dialer puts your vKOM-PBX extension in an app that runs in the browser and installs from it. It is free on every vKOM-PBX extension.
Outside calls show your company's caller ID - never 'private' or withheld, so networks don't drop them.
Everyone on your phone system is one tap away in Colleagues - internal calls cost nothing.
Incoming calls take the whole screen, on your phone or your computer, with answer and decline.
Keep more than one line registered at once and choose the one you call out on, or let the Dialer ask before each call.
Voice is encrypted (DTLS-SRTP audio, TLS signalling) and carried on VOIMAR's voice platform in South Africa.
Reconnects by itself when the network drops, keeps the microphone ready, uses the iPhone earpiece and works with Workgroups.
Order online in a few minutes, or talk to us about your branches and your call centre.